Delivery & Returns

Our 30-Day "No Hassle" Guarantee

We want you and your pet to be happy with your purchase. If you’re not happy with your purchase for any reason within 30 days of purchase, we will gladly give you a full refund or store credit for the amount of your purchase. Give us a call at 1-940-209-1206 or email info@muensterpet.com to request a refund.

If it has been beyond 30 days and you have an issue, please give us a call or email us so we may assist.

Please note:

Refunds are limited to a max of 3 of the same SKUs within one order.

Black Friday, Small Business Saturday, Cyber Monday, and our 12 Days of Christmas sales are considered Final Sales. There are no refunds, replacements, or returns.
We will not honor these terms if the item was sent to another address after original delivery or if the buyer used third-party freight forwarding or mail redirection.

Shipping Policies

Please expect longer shipping times due to Holiday volume. Our offices will be closed for Thanksgiving Nov 28-29.

We ship orders Monday through Friday, and orders usually ship within 2 to 3 business days from when they were placed. We only ship to the contiguous United States of America. Sorry, we do not ship to Alaska, Hawaii or Puerto Rico. We also do not ship to P.O. Boxes.

Shipping Rates

Order Total (after discounts are applied)	Shipping Rate
Less than $59	$8.00
$59 or more*	Free!

*Free shipping rate is based on cart subtotal AFTER any discounts are applied. Estimated delivery time after order is shipped: 3-5 business days

Subscriptions

You can manage your subscription on our site here

30-DAY "NO HASSLE" GUARANTEE

It is our goal to make sure that you are 100% satisfied with your purchase.

If you’re not happy with your order, simply let us know within 30 days of receiving the order and we’ll do everything we can to make it right. Please contact us here.