You can email us at info@muensterpet.com or use our Contact Us Page.

Quality isn’t just a box we check—it’s our promise. Every step, from raw ingredients to your pup’s bowl, meets the highest standards.

Our freeze-dried recipes go through a safety process that eliminates harmful bacteria—while locking in nutrients and flavor your dog loves.

We recommend that you switch gradually over a time period of 7 days, even when changing from one Muenster product to another, unless they are in the same line. For example, you can switch between Ancient Grains Ocean Fish and Ancient Grains Pork without any transition period.

Have an idea for a new product? Email us at info@muensterpet.com—we’re always exploring what’s next.

We’ve been partnering with local farms since 1932, sourcing as many ingredients as possible close to home. Being near Dallas also lets us work with local suppliers for much of our packaging, keeping quality high and connections strong.

You can email, chat us, or follow the below instructions.

Step 1: Click on “Account” at the top right of the home page to log in to your account on muensterpet.com.

Step 2: Once you are logged in, you will be directed to your account dashboard. Click on “Click here” of the "Click here to manage your subscriptions." on your account page.

Step 3: You will see your subscription details. In the right menu select "Manage Subscriptions" and select the subscription you would like to manage.

Step 4: Underneath the subscription details, at the bottom of the page, select "Cancel Subscription" and follow the prompts.

Step 5: Ready to get the food shipments back on schedule? Click the “Inactive” subscriptions tab, then "Reactivate"!